Tuesday, December 16, 2008

Airtel Offering "Mobile Office" service to Airtel Prepaid in Delhi. Does it rocks or shocks!!!!!

Airtel finally listened to their prepaid customers and recently started offering "Mobile Office" services to their prepaid customers. Though "Airtel Live" services had been available to Airtel prepaid customers for some time, using which we could access limited internet services through the mobile but there was no way we could access the internet using laptop/desktop using our mobile device.

"Mobile Office" to the rescue. One fine day I got a message from Airtel stating that "Enjoy internet services on your Airtel mobile! Dial *567*1#(free) to activate GPRS. 30 paise for 50kb of download without any monthly rental". Not bad I thought, after this at least I would be able to access gmail on mobile (as it never worked with Airtel Live settings on the mobile.). In addition I thought this might also be used for accessing internet on my mobile during my 2hours + of commute daily (at least for chatting if not for browsing purposes due to bandwidth constraint.

Finally I did activate "Mobile Office" on my mobile, and things worked pretty fine, for a few weeks. But with Airtel you can always expect the unexpected. I suddenly noticed that while i am using the internet on the laptop via the mobile for a data transfer of around 2 MB I was charged Rs 150 instead of being charged around Rs 12. I thought maybe it was an error on my part, so for the next two days i specifically noticed my balance before and after connecting to the internet and below were my findings

For 800 kbs I was charged around Rs.50
and
For 300 kbs I was charged around Rs.10

Surprised and shocked when i called the customer care (121) and was regularly juggling between their complaint desk (198) and customer care (121). Nobody had a clue what to do, finally one fine guy at the Airtel Customer care did register the complaint and gave me a reference number. Though I am not very optimistic of this issue being resolved in the near future (being Airtel of course) - refund of my balance is obviously out of question. So just wanted to make all of you aware in case you were planning to use "Mobile Office" for connecting to the internet.

10 comments:

Ravi said...

thanks dude i have also suffered the same kind of problem and found nothing at the name of solution. it really sucks to use mobile office and even customer care is also worse whenever you'll be in need customer care executives will be out of reach.hhhhhahhh
thanks anyway to share your valuable information

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